Privacy Policy

M&S Pro Ground Solutions
28 Botley Road, Hedge End, Southampton, SO30 2HE
Tel: 01489 799 551
Effective Date: October 2025

1. Introduction

M&S Pro Ground Solutions (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data securely and lawfully.

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or contact us. Our website is hosted on Wix.com, which provides the online platform that allows us to present our services and communicate with you.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you use our website or contact us, we may collect the following personal information:

•   Contact details: your name, email address, phone number, and any message you send us through a contact form or email.
•   Website usage data: your IP address, browser type, and browsing behaviour collected automatically through cookies.
•   Technical and analytical data: collected via Wix Analytics and third-party tools (e.g. Google Analytics) to help us understand how visitors use our website.

We do not intentionally collect data from anyone under the age of 18.

3. How We Use Your Information

We use the information we collect to:
•   Respond to your enquiries and provide quotations.
•   Deliver and manage our services.
•   Improve our website and user experience.
•   Comply with legal, tax, and accounting requirements.
We do not sell, rent, or trade your personal information with third parties.

4. Wix and Third-Party Services

Our website is built and hosted on Wix.com.
Wix provides us with the platform to display our services, and it stores your data on secure servers behind a firewall.
Wix may collect and process data such as cookies, IP addresses, and device information on our behalf. You can read more about Wix’s data practices here:
https://www.wix.com/about/privacy
We may also use third-party apps or integrations (e.g. Google Analytics, email providers, or form tools). These services comply with GDPR and only access data necessary to perform their function.

5. Cookies

Our website uses cookies to:

Help it function properly (essential cookies).
Analyse visitor interactions (analytics cookies).
Improve website performance and user experience.

You can manage or disable cookies through your browser settings. For more information, see Wix’s Cookie Policy:
👉 https://support.wix.com/en/article/cookies-and-your-wix-site

6. Lawful Basis for Processing

We process your data under one or more of the following legal bases:
•   Contract: to deliver the services you request.
•   Legitimate interest: to improve our website and manage business operations.
•   Consent: where you have actively agreed (e.g. newsletter sign-up or contact form).
•   Legal obligation: to comply with tax and accounting laws.

7. Data Retention

Under UK data protection law, you have the right to:
•   Access a copy of the information we hold about you.
•   Request correction or deletion of your personal data.
•   Withdraw consent where processing is based on consent.
•   Object to processing or request that we restrict how your data is used.
To exercise your rights, please contact us using the details below.

8. Your Rights

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

All data stored by Wix is protected by secure servers, encryption, and regular security monitoring.

9. How We Protect Your Information

We keep your personal information only for as long as necessary to:
• Fulfil the purpose it was collected for.
• Comply with legal or tax obligations.
Typically, enquiry or project data is retained for up to six years unless you request deletion sooner.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is used, please contact:

M&S Pro Ground Solutions
28 Botley Road, Hedge End, Southampton, SO30 2HE
Tel: 01489 799 551
Email: info@mandspro.co.uk

If you are not satisfied with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.